Shipping Policy

This Shipping Policy applies to all orders placed on MyVitalea and is issued by Velorria LLC.

Shipping Locations

We currently ship within the United States only.

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Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may vary during high-demand periods.

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Shipping Methods & Carriers

We work with third-party logistics providers and major carriers, including but not limited to:

-USPS

-UPS

-FedEx

-DHL

The shipping method is selected based on availability, destination, and operational efficiency.

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Delivery Time

Estimated delivery times:

-Standard Shipping: 3–7 business days

These delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

-Carriers

-Weather conditions

-Customs or regulatory issues

-Incorrect shipping information

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Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

All shipping fees are non-refundable once the order has been shipped.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

It is your responsibility to monitor the shipment using the provided tracking information.

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Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

-We are not responsible for lost or delayed shipments

-Additional shipping charges may apply for reshipment

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Lost or Stolen Packages

We are not liable for packages that are lost or stolen after being marked as delivered by the carrier.

If you experience an issue, please contact the carrier directly or reach out to our support team for assistance.

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Failed Deliveries

If a package is returned due to:

-Incorrect address

-Failure to receive delivery

The customer may be responsible for additional shipping fees.

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Fulfillment & Liability

Orders are fulfilled and shipped through third-party logistics providers.

We act as a facilitator of the sale and shipment process and are not liable for:

-Carrier delays

-Shipping disruptions

-Delivery failures outside of our control

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Contact

If you have any questions regarding shipping, please contact us:

Email: contact@myvitalea.shop
Phone: +1 309 307 4548