Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made on MyVitalea and is issued by Velorria LLC.

Company Information

Velorria LLC
30 N Gould St
Sheridan, WY 82801
United States

Email: contact@myvitalea.shop
Phone: +1 309 307 4548

Return Address

Fulfillment Hub USA
11400 NW 34th St
Doral, FL 33178
United States
Email: sales@fulfillmenthubusa.com

General Policy

Due to the nature of our products (dietary supplements), all sales are subject to the conditions outlined below. By placing an order, you agree to this Return & Refund Policy.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be submitted within 30 days from receipt of the order
  • Proof of purchase is required

For health and safety reasons, we do not accept returns of opened, used, or tampered products.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Items not in original condition
  • Products purchased as part of a final sale or promotion (if applicable)

Return Process

To request a return, you must contact us at:

contact@myvitalea.shop

Please include:

  • Your full name
  • Order number
  • Reason for return

If your request is approved, you will receive return instructions.

Returns sent without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for all return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service

We are not responsible for lost or undelivered return shipments.

Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, refunds will be processed within 5–10 business days

After the refund is issued, please allow an additional 5–10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

Refunds will be issued to the original payment method only.
Original shipping costs are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide clear photo evidence

Upon verification, we will offer:

  • A replacement, or
  • A full refund at no additional cost

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, orders are processed and cannot be canceled.

Chargebacks & Disputes

We are committed to resolving any issues promptly.

By purchasing from us, you agree to contact our support team before initiating any chargeback or dispute with your bank or payment provider.

Policy Updates

Velorria LLC reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon posting on this page.